Refund policy

Refund & Returns Policy

Last updated: June 2026

Thank you for supporting Fate Collective.

We take pride in the quality of our products and want you to be satisfied with your purchase. If there is an issue with your order, please review the policy below.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, items must:

Be unworn and unused
Be returned in their original packaging
Be in the same condition as received

Approved returns must be shipped back within 14 days of return authorisation.

Customers are responsible for return shipping costs unless the item is faulty, damaged upon arrival, or incorrectly supplied.

Non-Returnable Items

We cannot accept returns for:

Items that have been worn or used
Items damaged through misuse, improper care, or accidental damage
Gift cards or promotional items
Items returned without original packaging (subject to partial refund or rejection)

Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.

Please email:

contact@fatecollective

Include:

Your order number
A description of the issue
Clear photographs showing the problem

Once reviewed, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Refunds

Once your return has been received and inspected, you will be notified of the outcome.

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for your payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to a fault, damage, or an error on our part.

Product Care

Our necklaces are crafted from stainless steel and are designed for everyday wear.

They are water-resistant, sweat-resistant, and tarnish-resistant. However, exposure to harsh chemicals, perfumes, cleaning products, seawater, chlorinated water, or excessive abrasion may affect the finish over time.

Normal cosmetic wear resulting from regular use is not considered a manufacturing defect.